Mission Viejo, CA Reviews

5

2026-11-01T05:34:24.006Z • Google

Flooring International was a five star experience from beginning to end. Our sales rep came to the house and had many options to pick. He spent a long time showing samples and moving from room To room. The price was very reasonable. And the process from purchase to install was seamless. They were very flexible with our time line. The installers were amazing. The job they did was top notch. Plus they were very polite and helpful. The end product was absolutely stunning. And when there was a tiny glitch with the reassembly of our bed the sales rep and production manager came PERSONALLY to our house. Fixed the issue and helped flip our mattress as long as they were there. I couldn’t recommend this group more highly! Call and have them give you a quote.

Family Blyn

3

2026-10-31T05:34:11.204Z • Google

Had a very mixed experience with this company. There were several delays, some that were unexpected and unavoidable, and some that were due to scheduling issues that I felt should have been better handled. At the end of the day, our floors were installed fairly well, but one detail that we had discussed multiple times and emphasized as being very important to us was ignored; we had repeatedly discussed that we wanted to make sure that the different faces of the wood planks were mixed up, and not installed with the same face repeating right next to each other. After the install was completed, we noted several places around the house where the exact same plank had been duplicated 3 or 4 times in a row, in the same orientation. This cheapens the look of the flooring, and is extremely frustrating because we were told this would be prioritized.

Rebecca Jacques

5

2026-10-19T05:34:14.829Z • Yelp

This company did an amazing job on my floors. Highly recommend them! From start to finish they were extremely professional!

Kate M.

5

2026-10-18T05:34:11.94Z • Yelp

Justin and his workers always responded on a timely basis and in a friendly manner. Workmanship is outstanding. Couldn't be more pleased.

Paul J.

5

2026-09-25T05:34:11.821Z • Yelp

It is a pleasure to work with a vete owned business. We only need about a one hour consultation and we definitely picked the best colors and texture for our project. An important value add, is the knowledge and experience of what carpets will hold up under various circumstance. Collectively we undoubtedly made the superior choices based on this knowledge and wisdom

Michael P.

5

2026-09-15T05:34:13.169Z • Google

I had a fantastic experience with Floor Coverings on my townhouse project. From start to finish, the entire team was professional, friendly, attentive, and genuinely committed to making sure I was happy with the results. Justin, the owner, and Drew, the office manager, were both an absolute pleasure to work with. Justin really took the time to listen to what I wanted and helped me think through the best materials and design choices for my home. His suggestions for the hearth and stairs made a huge difference in the final result. Especially the design and trim details he incorporated into the stairs are absolutely beautiful and have become one of my favorite features of the project. The installation team was equally impressive. They were always on time, respectful of my home, and diligent in their work. Justin checked in regularly throughout the project to make sure everything was progressing smoothly, and the entire project was completed on schedule. The finished result is stunning. The new flooring has completely transformed my home, and I couldn’t be happier with how everything turned out. Drew was wonderful as well. He is so kind, polite, and organized. He made the billing and payment process seamless, which helped make the entire experience completely stress-free. Overall, I felt respected, heard, and well taken care of throughout the entire process. I truly enjoyed working with the Floor Coverings team and appreciated how collaborative they were in helping me make the best decisions for my home. I highly recommend this team. My only wish is that I had more floors to renovate so I could have an excuse to work with them again!

Y L

5

2026-09-11T05:34:11.46Z • Yelp

Absolutely loved the professionalism from Justin, the owner, as well as his salesman Drew. Not to mention the hard working crew that did a fantastic job putting down my brand new carpet, that I love to walk on. Five stars to FCI!!!

Sam C.

5

2026-09-10T05:34:11.357Z • Yelp

Great experience! Justin was mindful of the urgency around the job and was creative to stay within the budget. His team, Drew and Diego, were fantastic in execution and stayed within the projected timeline. I highly recommend!

Renee R.

2

2026-09-07T05:34:12.768Z • Yelp

I decided not to move forward with this company after the consultation and quoting process. I was told they work with MSI, but the hardwood in my original quote was from a different supplier. I then went to MSI myself and selected a hardwood with a lower price per square foot, only to receive a higher total quote. When I asked why, I repeatedly did not receive a clear explanation from the person, only that they were different suppliers and that "sometimes it is just how things are priced." I was offered a phone call to "explore" further, but was not given a clear written breakdown of the difference. The proposals themselves also lacked transparency, with no price shown for any line item but essentially one lump sum at the bottom, making it difficult to understand the actual costs or what caused the price change. For a project of this size, transparency in professional work is important to me, and that was lacking here. I'm glad I decided not to go with this company.

Sunshine H.

5

2026-09-02T05:34:10.643Z • Google

Thank you Justin, your crew did a wonderful job repairing and replacing our floor.

paul2lisbon