Northwest Arkansas Reviews

5

2026-10-28T05:34:10.602Z • Google

Great customer service! Very communicative!! Crew was on time and did a great job! ⭐️⭐️⭐️⭐️

Abby Smith

5

2026-10-27T05:34:10.094Z • Google

Your crew, Reynaldo, did great work with our carpet installation. They did not mind stopping and answering our questions. All rooms look beautiful and the entire experience from start to finish was wonderful. I would highly recommend this company and our sales person, Mike. Nancy Cudmore

Gaylord Cudmore

5

2026-10-22T05:34:09.83Z • Google

Jobs done were excellent but was a little perturbed on schedule part. Was told that one day carpet would be delivered and old carpet removed but the whole crew showed up for carpet and tile work when I specifically stated to wait on tile until my counter was installed and did not happen. The countertop company almost left because they could not work with tile being busted up but this company stopped and moved stuff out of the way for counters to be installed. I wanted to wait for tile work till after counters but in long run all worked out and everything looks great. One floor board out of whole process got damaged but not hard to replace. Would still recommend them to others.

David

5

2026-10-20T05:34:10.707Z • Google

I highly recommend Floor coverings. I used them for my sitting room and absolutely love the floor. Also the customer service and installation was excellent and professional. I choose this company as it’s been in business for a long time and had great reviews. I can say they did not disappoint.

Candace Larotonda

5

2026-10-13T05:34:13.673Z • Google

I had a great experience with Floor Coverings International from start to finish. My sales guy, Mike, was wonderful to work with. He helped me pick the perfect LVP flooring for my home and made the whole process effortless. The LVP looks stunning, and the quality and installation were top-notch. My new floors completely transformed the space!

Korey Fiddner

5

2026-10-07T05:34:12.186Z • Google

We were totally satisfied with our flooring project from start to finish. Dallas, our salesman, was very responsive, helpful, and knowledgeable. We chose engineered hardwood and are very happy with our choice of color and texture. Rob had an amazing crew do the install led by Caesar who proved to be great to work with. We have a 3,000 sf house and 100% of the floors had to be covered. They tore out the old flooring, installed the new floor and moved the heavy pieces of furniture. The fact that they finished the entire project in two days is incredible, due to their experience and very hard work. We couldn't be happier with the outcome and we would definitely recommend Rob and Floor Coverings International of Northwest Arkansas

Sam Minardi

5

2026-09-11T05:34:11.459Z • Google

Chad Maupin (Big-Bot Design)

5

2026-09-06T05:34:14.598Z • Google

They are very comparable to other flooring companies in town. The difference is they supplied SERVICES like bringing samples out to make sure my choice would match. They called ahead of time to schedule the appointments for installation and they did my entire bedroom, including moving furniture in and out of the room within four hours. The sales rep was very accommodating and the men that came out to do the actual work. we’re very polite and worked diligently. To get the job done

Linda Coker

5

2026-09-05T05:34:12.47Z • Google

Total Pros! Excellent sales rep [Dallas McC], customer service, front & back office, clear communications and did what the said they were going to do on schedule. César & his crew are efficient experienced strong knowledgeable highly-skilled and fast moving. Altho each installer on the crew can do all of the tasks, César takes care of the seaming and much of the finish work. 1100sqft (LR, 3 BR&closets + Hall) done in ~4hrs Also the crew has a good time: they are always finding something to chuckle about. As an extra bonus - if U play 🎶cumbia, musica latino🎶 while they work you may get the added attraction of some excellent singing & dancing. I did. Altho I thought that's is how they tested their carpet installation. Thank you FCI for a job well done - Highly Recommend.

Fred Mayer

1

2026-08-28T05:34:10.585Z • Google

That is an interesting response considering the fact that you called me the morning after I left my review. I really do not want to go into every single detail of our experience with FCI. I feel as though my star rating is fair, and I think that you know that. I will just say that I would not recommend this company for large tile installation projects. The main areas where I feel we were let down are as follows: -Lack of appropriate steps taken to protect our possessions with plastic masking. -Lack of proactive communication when initial installation was sub par. -Lack of appropriate clean up. (grout left on door frames) -Lack of attention to detail in the tile installation. While it is better than the initial installation was panning out to be, there are still some areas of concern including places where there simply isn't any grout. I was given sanded caulk to fix these issues myself. Not really something I would expect when paying over $20,000 for my project. -Discoloration of the grout throughout. Some areas are clearly gray while others are the brown color that I chose. This company has a policy where you pay 50% down and then the final 50% is due only when you are completely satisfied. However, you will be "politely" rushed to pay that last 50% even if the job is not to your liking. Truly, when the project is only expected to take two weeks but your family ends up being displaced for over a month, there comes a point when you pretty much just have to accept the work as is in order to move on with your life.

Meghan Kelker